Applied via company website. Next the recruiter reached out to me via email. We setup an digital interview via Skype for the following day after brief phone conversation. During the skype interview I reviewed a wealth of knowledge about the companies past, present, & future. We did a brief role play and I was asked a variety of normal interview questions. Two days later I had an interview for the branch with the district manager and an assistant manager for the branch. Did a couple role plays and asked standard interview questions.

The interview process was smooth, well-structured, and moved quickly. It began with an initial screening interview with the recruiter, who asked about my customer service background, communication skills, and interest in the role. The conversation was friendly and focused on getting to know my experience and work style. The second interview was with the Branch Manager. This interview focused mostly on industry knowledge, such as understanding rental operations, sales approaches, handling customer needs, and familiarity with similar work environments. The Branch Manager also shared more details about the day-to-day responsibilities at the branch. The third and final interview was a virtual meeting with the General Manager. This conversation centered on overall fit, professionalism, and customer service philosophy. The GM asked about my strengths, work ethic, and how I deliver exceptional customer experiences. Throughout the process, communication was clear and timely, and the entire team was professional and welcoming. Overall, it was a positive and efficient interview experience.