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      Customer Service Manager - Entry Level Interview

      19 Dec 2019
      Anonymous interview candidate
      Cherry Hill, NJ
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Signature (Cherry Hill, NJ) in Dec 2019

      Interview

      I was called in for an interview within 2-3 days of submitting my application. They reached out via email first, requesting that I call in. After placing a call to schedule my interview, I noticed that the job posting was "no longer accepting applications". Peculiar, but whatever. The position was described as a management role, overseeing a small team. This is not the case at all. You start out on a flat-rate weekly pay during "training", then you are put on a 100% commission based structure with a minimum pay, similar to selling cars. The role is really just a sales role, spun off as a "customer experience" or marketing job. After my "first round" interview, if I desired and they deemed me "eligible", I could have gone on another interview with one of their "seniors" where I follow them around for the day and see how the job works. The first round interview was enough for me to decide this position was not for me, and not what I was advertised in the job posting.

      Interview questions [1]

      Question 1

      I was asked very little about my prior experience, most of the interview was spent being told about how great the company is and lots of "fast talk" to spin the position into something it isn't.
      Answer question
      2
      avatar
      Signature response
      6y
      Thank you for your feedback on your first round interview here at our company, Signature Inc! With our company being a fast paced and rapidly growing industry we are eager to speak with potential qualified candidates who are driven and willing to take on responsibility to contribute to not only our growth in a whole, but our employees growth as well! We thoroughly review your resume prior to your interview so that we can focus 100% on giving you as much information as possible about our company in order to help you decide if this is the right career fit for you as well. In order to ensure the fit is right for both ourselves and the candidate we like to provide qualified and well rounded candidates with the opportunity to spend a day observing their potential future role as well. We do apologize that the position was not for you and wish you the best of luck in your future endeavors!