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      Sherwin-Williams

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      Customer Service Specialist Interview

      27 Feb 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Sherwin-Williams

      Interview

      Teams interview, 30min...Unfortunately not a good experience. The manager was later for 5-10min. The interview started without her, only with a team leader. I was in the middle of my speech for a first question when the manager joined us. She distracted me, and I asked if I needed to start from the beginning, but she said no, just carry on. I stayed focused, not to panic after her such appearance. They asked what I'm planning for my future and I told that I'm looking for a company to improve and develop my skills, that my future goal to become a team leader and grow with a company together. They asked about my experience also. But the manager didn't have my resume with her. She wasn't prepared for the interview at all. She should have my resume and ask questions accordingly. But as she didn't, I had to really lead the interview while it's her job to do so. What kind of hiring manager doesn't have a resume of a candidate... After the interview, I sent a thank you email to the manager. After a few days, I was rejected and reason " over prepared" OVER PREPARED!! How that even possible! As a professional, a good memory and attention to detail are very important, especially for a specialist role ! Also, the agent told me that my thank you email put the manager off. She didn't appreciate my email. I'm sorry, but that is a very unprofessional hiring manager! Thank you email is a sign of maturity, appreciation, and show if interest. The hiring manager is very new to the business as I know she is not professional enough to lead the interviews. I felt robbed without giving me a chance. Maybe she felt threatened by my future goals... I'm very disappointed...As my values alight with company's values, I hoped to get a job at Sherwin Williams, I have a lot of experience required for this role and goals to grow together. It is sad that hiring a managers unprofessional job caused me a job.

      Interview questions [1]

      Question 1

      Tell me about yourself ? Tell me about your future goals?
      Answer question

      Other Customer Service Specialist interview reviews for Sherwin-Williams

      Customer Service Specialist Interview

      27 Oct 2023
      Anonymous employee
      Waveland, MS
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Sherwin-Williams (Waveland, MS) in Oct 2023

      Interview

      It was ok It was easy questions but I get nervous. I hope this help you like this site help me. I was better prepared. It gives you a lot of prep time. You could record yourself up to 3 times and I even practiced before I pressed the try again button.

      Interview questions [5]

      Question 1

      Tell me a little about yourself?
      1 Answer

      Question 2

      Talk about a time when you handled a difficult customer?
      1 Answer

      Question 3

      Tell me an example when you got distracted but end up getting the job done?
      1 Answer

      Question 4

      What qualities do you have that make you a good fit for the position?
      1 Answer

      Question 5

      A time you saw a coworker doing something on unsafe?
      1 Answer

      Customer Service Specialist Interview

      16 Feb 2021
      Anonymous interview candidate
      Hayward, CA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Sherwin-Williams (Hayward, CA) in Feb 2021

      Interview

      *Interview process for CS (part-time) during covid* 1. A regional hiring manager will email you to set up a phone call time slot. During the call they will ask you to talk about your experience with customer service based on your resume, your strengths and weaknesses, and walk you through the job description to make sure you're a good fit. You can ask them questions too. I asked about the pay per hour, the maximum hours they can allow a part-time worker (28 hours), and the next steps in the interview process. 2. Next, they will ask you to meet with the store manager in person at the store you'll work at. You need to bring your resume and come in business professional attire. The interview will last about 30 mins depending on how much you have to chat about. They'll ask similar questions as the hiring manager, and talk to you about the store needs, as well as give you a tour. I asked questions like how the training will go and how many people are manning the store at a time, as well as covid precautions. 3. They will email you with an offer letter. Once you accept, you can start 2-3 weeks later after a background check.

      Interview questions [1]

      Question 1

      Tell me about your experience. What are your strengths in customer service? Tell me about a time you handled a difficult customer. What did you do?
      Answer question