Initial general interview, then they move you to a second. First interview was fine. The second interview was pretty bad though. Low professionalism throughout - didnt even bother to turn on his camera, which I didn't mind too much, but also didn't seem to be listening to my answers or even caring much at all.
By the end of the interview, he just said I should learn more about what an SDR position is and think about if I'm ready to go through rejection. I probably mentioned rejection about ten times during the interview and knew about the role and the company. I completely understand if ServiceTitan is quite simply looking for more specific experience in a candidate, but the way this interview went was pretty ridiculous.
The interviewer repeated that the "tech space" is going through tough times like 3 times during the interview. I get it, I can read the news if i want to hear that. That's obviously not a very inspiring thing to say during the interview anyways. Why would you lead with that? By the time the second interview was over, I realized I probably wouldn't have even wanted to work at Servicetitan anyways, because it was a waste of time to speak with a disengaged interviewer. He also set up a cold call exercise and said "nobody gets this". This is probably the only company that sets up a cold call exercise just to get aspiring candidates to fail!
Finally, the second interviewer said they would get back to me no matter what, and they never did. I don't expect all companies to get back to me after rejection, but why be dishonest with me?
Interview questions [1]
Question 1
Why do you want to work at ServiceTitan, what is something you have achieved?
Three step process. One included a role play with two managers. Last meeting was with director. It was a straight forward process, and they give you information prior to the role play to be prepared
I applied through a recruiter. The process took 3 days. I interviewed at ServiceTitan (Toronto, ON) in Apr 2026
Interview
Friendly, Straightforward, and quick for the first round of interviews. Clear explanation of next steps and required preparation for success in upcoming interviews. The interview process is pretty quick so time for preparation may be limited.
I applied online. The process took 2 weeks. I interviewed at ServiceTitan (Windsor, ON) in Feb 2026
Interview
First interview was positive, recruiter was engaged and polite. 2nd round with sales managers took a nosedive. The 2 sales managers were completely unprepared and didn't try to hide it. Additionally, the 1-pager on preparing for the 2nd round said the mock call will involve simple objection handling and said you didn't need product knowledge (however I still did research). During the call, they gave such difficult scenarios one could only counter with niche, deep product knowledge . At one point, one sales manager turned the interview into a therapy session, was extremely condescending as my motivations weren't "deep" enough to take on the entry level role (of which their personal reason was money...). Terrible expectation management, lack of accountability and beyond unprofessional.
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