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      Customer Support Advocate Interview

      26 Nov 2019
      Anonymous employee
      Glendale, CA

      Other Customer Support Advocate interview reviews for ServiceTitan

      Customer Support Advocate Interview

      12 May 2025
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ServiceTitan (Glendale, CA) in Nov 2019

      Interview

      I applied online. A few days later, I was contacted by a recruiter for a phone screening with a recruiter. After that, we scheduled another phone screening 1:1 with the hiring manager. Then we scheduled a final video call with separate calls with the hiring manager, then 2 supervisors and 2 leads of the department. A few days later, HR contacted me again with a reference and background check. I also was sent a survey about my interview experience. This interview process seems to be something the HR team works hard on, and it shows. Then I got sent the offer letter. The whole process was very smooth and efficient. Communication was clear and timely from the HR team, which I greatly appreciated. The recruiter, hiring manager, and video interviewers were clear and explained the process of the interview: they ask questions first, then you get the opportunity to ask yours. Questions were about my personality, (gauging if I was a good fit for the role and the team), my experience (how I could contribute to them and vice versa), and situational questions. I researched and prepped for this interview.

      Interview questions [4]

      Question 1

      How would you teach someone a new skill?
      Answer question

      Question 2

      Describe a difficult situation with a customer and how you handled it.
      Answer question

      Question 3

      How do you think ServiceTitan can help you professionally?
      Answer question

      Question 4

      What do you do in your free time?
      Answer question
      2
      Positive experience
      Average interview

      Application

      I interviewed at ServiceTitan (Saint Louis, MO)

      Interview

      I currently only completed phase one of the process. It was challenging but I wouldn’t say too hard. They have you submit video of yourself and complete a few questions with a “sandbox” version of their CRM

      Customer Support Advocate I Interview

      19 Apr 2024
      Anonymous employee
      Yerevan, Yerevan
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ServiceTitan (Yerevan, Yerevan) in Apr 2024

      Interview

      The overall process consisted of 4 stages: the first one was a 30-minute screening with the HR, then an on-site assessment test which was followed by two on-site interviews, including a mock call session. The overall process was well organized and the TA in charge always provided feedback and updates regarding the next stages in a timely manner. The 2 main interview stages were quite interesting and engaging.

      Interview questions [1]

      Question 1

      I was asked a variety of questions but the overall focus was on behavioral and situational ones(e.g. what would you do in this or that scenario), there were also a couple of logical questions.
      Answer question
      2

      Customer Support Advocate Interview

      6 Feb 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ServiceTitan

      Interview

      The process is that you initially meet with general recruiter that goes over expectations and prep you for the next rounds. The next step is to take an electronic assessment which can be challenging. The final step is to interview with current Support Supervisors. It's usually two people that you'll interview with.

      Interview questions [1]

      Question 1

      What would you do if your internet went out?
      Answer question
      1