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      Service NSW

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      Customer Service Representative Interview

      10 Aug 2023
      Anonymous employee
      Sydney
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Service NSW (Sydney) in Jul 2023

      Interview

      A very long process. Applied for a job at service nsw. Turns out you are only applying to be put in the talent pool. A very misleading ad. Had to do an online computer literacy test. Went to an information session which was also an interview and group tasks. Went for 2 hours. Waited nearly 3 weeks to hear the outcome of the session. All in all it took over 2 months to get to the point of being successful and waiting for a position to arise.

      Interview questions [1]

      Question 1

      Group task Stuck on a deserted island, what 5 items would you take Interview 2 questions. Scenario based Q&a session And a scenario about what you would do in a situation they give you.
      1 Answer
      1

      Other Customer Service Representative interview reviews for Service NSW

      Customer Service Representative (CSR) Interview

      20 Jan 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Service NSW

      Interview

      Friendly panel and make me comfortable. Ask about five questions STAR based. One is situational scenario-based question. There were three in the interview, and it was online mode. Did take 1 and half months for an update

      Interview questions [1]

      Question 1

      How do you act with integrity
      Answer question

      Customer Service Representative Interview

      11 Nov 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Service NSW in Nov 2025

      Interview

      Good interview process, a shame they outsource to agencies as I had to chase mine for an outcome which was disappointing. It doesn’t make sense that a government agency can’t afford to employ full time staff from the get go

      Interview questions [1]

      Question 1

      What was the reason you applied for the job
      Answer question

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