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      Serco Group

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      Customer Service Agent Interview

      27 Jul 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Serco Group

      Interview

      Had a telephone interview asked a few questions like previous jobs and experiences and why would you be suitable for this role then about a week later had another telephone interview

      Interview questions [1]

      Question 1

      Give an example of dealing with a difficult situation and How did you handle it
      1 Answer

      Other Customer Service Agent interview reviews for Serco Group

      Customer Service Agent Interview

      29 May 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Serco Group

      Interview

      Took 30 mins. It was an easy interview. They asked typical questions; why do you want to work here? Any office experience? How would you handle a difficult customer? Some job scenario questions; if you notice something off about a coworker what would you do?

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Customer Service Agent Interview

      3 Apr 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Serco Group in Apr 2022

      Interview

      brief scheduled phone interview for 15 minutes. went through questions about previous experience and responsibilities. asked about expectations of the role and was given details for the work going forward.

      Interview questions [1]

      Question 1

      how have you handled challenging customers
      Answer question