I applied in-person. The process took 2 weeks. I interviewed at Sephora (Winnipeg, MB) in Jan 2013
Interview
Went in on a whim, (because it's one of my favourite stores) and one of the girls that worked there gave me an application form. I didn't have my resume with me, but the manager was kind and gave me a shot anyway.
The interview was about 10-20 questions, I was with another lady. I thought I did well, but I did not get a call within the week. So I didn't get a second interview.
Next time I apply, I will DEFINITELY bring my resume and see if the outcome is still the same.
Interview questions [1]
Question 1
If a customer came in with a broken bottle of perfume with no receipt, but you remember her buying the product earlier in the day... Would you exchange the broken bottle with a new one?
Interview process was very straightforward with follow up calls and scheduling happening very consistently and within a couple of weeks. The questions felt client - oriented and applicable to the role.
I was given a single interview with very basic questions. I have seen the store give group interviews so be prepared for that. So long as you sound confident, show passion, and practice giving answers to basic questions and prepare to give examples in situations related to customer service, you're doing better than most.
Interview questions [1]
Question 1
Tell me about yourself? Why you want to work here? Strengths and Weaknesses.
It was a group interview and it had like 8 people. We went around in circles. The person interviewing was sweet. It did not have anything to do with makeup but a lot to do with customer service
