I applied in-person. The process took 1+ week. I interviewed at Sears (Toronto, ON) in Mar 2012
Interview
Pretty Standard Interview - situational and behavioural questions about customer service. First they called me over the phone to ask schedule the interview. I met with a recruiter and the hiring manager.
Interview questions [1]
Question 1
If a customer is upset because he can not return an item that was bought over 90 days ago, what would you do?
I applied online. I interviewed at Sears (Texas, GA)
Interview
Very easy and so straight forward with a level of desperation that only a sears employee would be able to understand. Questions were asked and answered. Interview process was so very full of questions and answers
I applied online. I interviewed at Sears (Texas City, TX) in Jan 2024
Interview
The interview was for only 30 minutes. The process was very quickly. I was extended an offer but I declined the offer. The customer service position was for a part time.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a customer
The interview process was in a mall and it was a group interview, mainly just asked previous experience and wanted to know work availability/transport. They did not seem super harsh
