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      Scotiabank

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      Customer Service Representative Interview

      31 Jan 2016
      Anonymous employee
      Winnipeg, MB
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Scotiabank (Winnipeg, MB) in Dec 2015

      Interview

      Step 1: Applied online. Step 2: Spoke to a recruiter in Toronto, who gave me an outline of the process. They asked questions about my availability and we discussed other very basic information about the position. Step 3: I received an email with a link to a prerecorded "interview". 8 questions were given, then there are 30 seconds to read and prepare an answer after each question, and then 5 minutes are given to record each response. This was not difficult, but it was a little strange to talk into my tablet's blank screen. Step 4: The recruiter called me to set up a time for a face to face video interview. This interview was fairly simple and the recruiter was skilled at making the experience comfortable. We spoke for about 40 minutes. First we reviewed some of the information from the recorded interview, then we went through a series of behavioral questions in the S.T.A.R. format (Situation/Task, Action you took, Results you achieved). It is ok to take a minute to consider your response before answering. Before this interview, it's a good idea to think about your last job and your major accomplishments (and lessons you learned from failures). Step 5: After the video interview I received two links by email. One is for a personality test (not too long, no'wrong' answers). The other link is for an online simulation of working in a branch. Have a pen, paper and calculator ready for this. Pay attention to everything in the simulation with the same focus you would have when dealing with customers. (Write down all the numbers you're working with. I didn't and I suspect one of my responses was wrong.) Step 6: Do the background check. Have your high school and university student numbers ready and get your references' contact info. This is done by a third party and they're quick about it. They emailed my references within the next hour, so give your references a heads up before you get to this point. They're sometimes able to confirm your id online for your criminal record check and, if not, you'll have to present id in person at a post office, along with a form. I had to go to Canada Post and the criminal record check was done in a couple days.

      Interview questions [1]

      Question 1

      Most of the 8 prerecorded questions were about basic info, like my availability. One was a behavioral question (discuss a time when you had to deal with a difficult customer). Also, "Why do you want to work at Scotiabank?", and, "What is something your previous supervisor said you needed to work on?" The interview questions included: 1. Discuss a time you had to convey a complex concept to someone. 2. Talk about a time when you had to achieve a difficult goal. 3. Discuss a time you had to work with someone who didn't share the same ideas as you. 4. Discuss a time a process or procedure changed. 5. Discuss a time you were a customer and you experienced poor customer service.
      1 Answer
      40

      Other Customer Service Representative interview reviews for Scotiabank

      Customer Service Representative Interview

      24 May 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Scotiabank

      Interview

      Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves

      Interview questions [1]

      Question 1

      Tell me a bout yourself
      Answer question

      Customer Service Representative Interview

      22 Oct 2025
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025

      Interview

      It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer
      1 Answer

      Customer Service Representative Interview

      10 Dec 2025
      Anonymous employee
      Victoria, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Scotiabank (Victoria, BC) in Oct 2025

      Interview

      Pretty well balanced between formal and informal, keen to understand your goal and explain the company's goal. Pretty clear what they need from you and how they can be part of your growth path. The hr helped to have a better contract as well.

      Interview questions [1]

      Question 1

      What are my future goals regarding growing inside the banking system or outside?
      Answer question