I had a very positive interview experience. The process consisted of two interviews on the same day, which I found efficient and well-organized. The first interview focused on my background, professional experience, and motivation to return to a customer service role. The interviewer was very friendly and created a welcoming atmosphere from the start, which made the conversation feel natural and comfortable. Later that day, I was invited to a second interview and received some materials in advance to prepare. During this session, I was asked to share my screen and respond to various customer inquiries in a live chat simulation, including one in English. This gave a realistic insight into the role and expectations. The second interview also included a short conversation with the team lead, which provided an additional opportunity to get to know each other. Overall, the process was fast, structured, and gave me a clear understanding of the position.