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      SAP Concur

      Part of SAP

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      Related searches: SAP Concur reviews | SAP Concur jobs | SAP Concur salaries | SAP Concur benefits
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      Client Support Analyst II Interview

      17 Oct 2016
      Anonymous employee
      Vienna, VA

      Other Client Support Analyst II interview reviews for SAP Concur

      Client Support Analyst II Interview

      15 Mar 2016
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SAP Concur (Vienna, VA) in Mar 2014

      Interview

      Apply online then email and phone call to set up an initial interview with a recruiter. Then panel of 5 managers were on a call asking varies questions. Questions were asked about within work related and also about how I would balance my personal life as work-life balance is important.

      Interview questions [1]

      Question 1

      Give an example of an incident when the customer was unhappy when an initial findings were not satisfactory. How would you explain to the customer and what else would you do to better service the customer?
      Answer question
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SAP Concur (Atlanta, GA) in Mar 2016

      Interview

      I had 4 interviews with a total of seven different people which meant that I passed the previous interviews. On the day of my final interview with the hiring manager, I was given an old address which made me late getting to the correct location. I arrived at the Atlanta location and the hiring manager was not prepared. She stated that she had to look for a room that was not being used. She stated that she forgot to bring a copy of my resume. She asked me two questions then asked me did I have any questions to ask. I meet the qualifications for the job and I feel that my skin color (Black) is the only reason why I was not offered the job. I preferred for her to be honest with me and tell me that I didn't get the job and why, but instead she lied stating that they were still interviewing others for the position. However, on Monday morning I saw a new job ad for the same position on LinkedIn's website. I don't appreciate Concur wasting my time then prejudging me. With todays technology, if you wanted to know how a person look, please look on LinkedIn, FaceBook, etc. I didn't see any African Americans on the website. Other then that, everyone else was nice and friendly and I feel that I would have been a good fix for the team. Concur's loss!!

      Interview questions [1]

      Question 1

      Tell me how you would deal with a difficult customer?
      1 Answer
      4