I applied in-person. I interviewed at Roots Canada (Toronto, ON) in Jul 2025
Interview
The interview was very smooth, lasted about 30 minutes.
A mix of behavioral questions and culture fit questions. Took place in the back room of the store. The manager was very helpful with keeping my calm and interview pace was also good
Interview questions [1]
Question 1
How do you handle a difficult situation with a customer?
Sit down and chat about the role and tasks associated with it. Asked about competency within the retail space and ability to work the cash register and fulfill customer inquiries
It was a two wave interview with the same questions on both levels. The first wave is in a group so it is hard to get noticed and the second is personal, but the same questions come back so it is hard to remember what you had said to make sure you are consistent.
Interview questions [1]
Question 1
Is it better to make a sale or make a permanent customer?
