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      Roche

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      Customer Care Specialist Interview

      19 Apr 2017
      Anonymous employee
      Indianapolis, IN

      Other Customer Care Specialist interview reviews for Roche

      Customer Care Specialist Interview

      29 Jan 2014
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a staffing agency. I interviewed at Roche (Indianapolis, IN) in Nov 2016

      Interview

      Make sure that you allow multiple days to interview. Often a 2-3 step process. Initially phone interview, then hiring agency, and last Roche manager. Always use the STAR interview process.

      Interview questions [1]

      Question 1

      Your ability to type, talk and stick to a scripted encounter.
      Answer question
      Easy interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Roche (Indianapolis, IN)

      Interview

      Four interviews. One with recruiter for contractor (phone), one with Contractor supervisors, one with company supervisors which involves role-play scenarios, and one interview with upper management.

      Interview questions [1]

      Question 1

      What is something you did at your previous job which contributed to the business?
      Answer question
      4

      Customer Care Specialist Interview

      28 Apr 2015
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Roche (Indianapolis, IN) in Jun 2011

      Interview

      There were four stages: phone screening with recruiting company, recruiter interview, Roche supervisor interview, and Roche Management interview. Many behavioral questions, including a role play with a supervisor, Management is one on one and asks what you are passionate about, what your definition of integrity is etc

      Interview questions [1]

      Question 1

      Tell me about yourself, how you handle an angry customer, what would you do if you disagreed with your supervisor on how to handle a conflict with a customer
      Answer question