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      RingCentral

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      Customer Service Manager (CSM) Interview

      26 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at RingCentral in May 2022

      Interview

      I have 3 stages of interviews including first screening stage with TA, interview with the hiring manager and finally panel interview/presentation with several managers. Overall, it was a very good experience, TA was very supportive though out, outlining the task for the final presentation, giving advices etc. You need to spend some time to get prepared for the final presentation, so it wasn’t so easy. It is only because they hire the best people!

      Interview questions [1]

      Question 1

      Describe a situation when you needed to kindly decline a customer request and re-set their expectations
      1 Answer

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