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      Reynolds and Reynolds

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      Customer Training Professional Interview

      11 May 2015
      Anonymous interview candidate
      San Jose, CA
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Reynolds and Reynolds (San Jose, CA) in Apr 2015

      Interview

      It's not a terrible process if you know what to expect, but do be prepared to spend a lot of time filling out paperwork. I applied online through my university's career center. A week later I get an email asking me to take an online assessment, which I do. Same IQ, personality, math sections that everyone else had. A few days afterwards, I get a follow-up phone call from a HR recruiter who wanted to clarify some questions about my resume. She was very nice and polite through the process, and it ended with me moving on to a Skype call with her in two weeks. During the Skype session, she was again very polite and outgoing; she asked me to fill out an Ethics Assessment, an extended application, and a background check permission form at the end. I did so; a day later I got the dreaded "we will contact you in 3-5 days", and 5 days later I was told the application process was not moving forward. From my own experience and from others' comments, my advice to potential applicants is to anticipate each step in the process and be ready to respond to what is expected of you. This company is very stringent about adhering to its process, so you need to read all of their instructions carefully. The ethics assessment clearly stated that you should try to answer "totally agree" or "totally disagree" as much as possible; I did not do that and I believe that contributed to my rejection. They will not hesitate to drop you at any point in the process if things are not going the way they want them; this will be prefaced by a vague and formal message about "contacting you in x number of days." As soon as you get this, you should really start to cut your losses; at least reducing it so you don't have everything committed to working with the company. Bottom line is this: if you really want to work for this company, read up about its history and policies and listen carefully to everything the recruiter tells you. Follow ALL instructions to the letter and be proactive in asking questions if something is unclear. If you start getting really formal and vague replies, cut your losses and move on to another application. They know what they're looking for, and if you don't fit the bill then you're chances are slim.

      Interview questions [1]

      Question 1

      Q: Are you applying for other jobs right now?
      Answer question
      14

      Other Customer Training Professional interview reviews for Reynolds and Reynolds

      Customer Training Professional Interview

      26 Jul 2022
      Anonymous employee
      Dayton, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Reynolds and Reynolds (Dayton, OH) in Jul 2022

      Interview

      After submitting the application, I was asked to complete the aptitude test. It was lengthy and some parts were difficult for me, and I didn't get to finish a couple sections. I was surprised when they followed up with me for an interview, so don't be discouraged by the test! I had 3 interviews total - one with a recruiter, one with a supervisor for the role, and one with a regional manager. Their questions mostly focused on my experience, and I think it helped that I asked a lot of questions to them.

      Interview questions [1]

      Question 1

      Can you teach me something?
      Answer question
      8

      Customer Training Professional Interview

      30 Jul 2018
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Reynolds and Reynolds (Houston, TX)

      Interview

      The process started with an at-home aptitude test, followed by an on-site aptitude test and a few interviews. The interviews were not too intense and the staff was very pleasant. The interview process did take a little under a month, which is a long time to me. Other than that, the entire experience was positive.

      Interview questions [1]

      Question 1

      What relevant experience do you have and how has it shaped you to be prepared for this position?
      Answer question
      1

      Customer Training Professional Interview

      29 Jul 2017
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Reynolds and Reynolds (Toronto, ON) in Jun 2017

      Interview

      Lengthy process involving a phone interview, intelligence examination, Skype interview, an ethics assessment, and an abridged version of the intelligence examination (but proctored via Skype). Overall, an unnecessary and inefficient interview process.

      Interview questions [1]

      Question 1

      What are your reasons for interest in the organization?
      Answer question
      1

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