I applied online. The process took 2 weeks. I interviewed at Ramp (Austin, TX) in Sept 2025
Interview
They ask you to do an in depth assessment responding to customer emails/scenario based utilizing their resources (faqs/help center). They also requested three self recorded video interview questions, pretty standard questions.
Not sure what they are looking for, after a week I got an email stating it wasn’t the right fit. I worked hard on assessment, completed it within the time allotted, linked the articles, wrote out my thought processes. I even went through their website, demos, etc. to help prep for this interview process before hand. I have years of customer support experience and have worked in Fintech for years in my last few roles at the same company.
To close this out I’ll reiterate the three self recorded video questions were pretty common interview screening questions. Great opportunity but not sure what more could’ve been done to change the outcome. Best of luck to anyone who interviews, hope this helps someone land the role.
Interview questions [1]
Question 1
Tell us about yourself (work history, how it applies to role, etc.)
I applied through a recruiter. I interviewed at Ramp
Interview
It felt chaotic, the interviewers showed up late to the 3rd round interview which was a role play. It was a 30 minute call which they were 10 minutes late to and I was still expected to hit all the metrics outlined.
Interview questions [1]
Question 1
Describe how you handled your most difficult customer interaction.
Recruiter interview so far and meeting with hiring manager tomorrow. So far the recruiter was upfront with me about which role should thinks I can get. we will see what happens next
This was an unnecessarily long and repetitive interview process.
It began with an AI interview and a one-hour assessment. That part made sense: it allowed me to introduce myself and demonstrate my skills. Next was a recruiter interview, which was helpful for learning more about the role and covering standard screening questions. I then met with a hiring manager from a similar team, which also felt relevant and aligned with the position.
After that, the process became excessive. I was scheduled with someone from a completely different team, followed by a leadership interview. The leadership interviewer noted that the questions were standardized which was fine, but they were largely a repeat of what I had already answered multiple times earlier in the process.
The most concerning step was the interview with the person from the unrelated operations team. The conversation felt more like an interrogation about my previous employer's internal operations than an effort to understand my experience, working style, or fit for the role. It did not feel constructive or relevant to the position I applied for.
Overall, the process felt drawn out, repetitive, and misaligned. Several interview stages did not add new evaluation value and extended far beyond the originally communicated timeline. It came across as inefficient and not respectful of candidates’ time.
Interview questions [1]
Question 1
Reflect on times you’ve troubleshooted or prioritized when things felt high-stakes. What guided your approach?