I applied online. The process took 2 days. I interviewed at REI (Tacoma, WA) in Aug 2016
Interview
I received an email shortly after submitting my application saying that I would be receiving a second email with a link to complete an online interview. The email had instructions on how to access the interview, and tips for setting everything up. Once I signed in to the interview website it has practice questions so you can make sure your video and audio settings are working correctly. Once you start the interview you're given a question and about 3 minutes to record your answer. There's a mix of answering typical interview questions and answering a mock customer question, as well as a few multiple choice questions. They also ask you to write in your schedule availability based on the "blocks" they use for scheduling.
Interview questions [1]
Question 1
What is your favorite REI product, or outdoor sport?
During the interview process the staff was Friendly there was a Standard zoom call interview. Once hired there is Group onboarding. Lots of information and in depth training. Training from the floor team was really helpful.
Interview questions [1]
Question 1
Tell me about a time that you handled a difficult customer
I applied online. I interviewed at REI (Virginia Beach, VA) in Feb 2025
Interview
Wow it was fantastic the person that I interviewed with was so understanding it was like I was talking to someone I knew for years. I can’t wait to go to orientation!!
It was a group interview with a bunch of other candidates, we watched videos and broke down into groups to discuss various topics and scenarios that may happen in a retail scenario
Interview questions [1]
Question 1
After watching a video, they had us break down into groups and discuss what we saw as they took notes