I applied online. The process took 1 week. I interviewed at RCI Exchanges (Cork) in Mar 2014
Interview
First you'll meet your future team leader/supervisor for an initial interview. If you pass this, you'll then meet an HR representative for the final interview. After that, you'll be given a starting date for the training, which takes a few weeks.
Interview questions [1]
Question 1
Role play kind of questions: "Imagine that I'm a customer and I'm asking you for this product, but there is no availability. Try to switch-sale for another product that we do have".