I applied directly with the company, no response at all. I applied through an agency ad on Indeed, got called right away and sent for interview with RAC (found out it's them after I was sent interview details by the agency). The interview was done in 1 stage. It was average difficulty, standard customer service questions plus a role play where I was put at a computer + phone and the manager called me, it was okeish. I'm yet to find their response.