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      Qantas

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      Customer Service Agent Interview

      3 Jul 2025
      Anonymous interview candidate
      Sydney

      Other Customer Service Agent interview reviews for Qantas

      Customer Service Agent Interview

      11 Mar 2026
      Anonymous interview candidate
      Darwin
      No offer
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Qantas (Sydney)

      Interview

      It took a long amount of time to receive job offer after the interview process, however it was fairly easy process all together. Having both sides of identification documents is reccommended especially for birth certificate,

      Interview questions [1]

      Question 1

      Why do you want to work for Qantas?
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Qantas (Darwin) in Mar 2026

      Interview

      Applied on indeed, completed the AI 5 questionnaire in early January then a month later got invited to the assessment day in late February. The actual day was in early March, a nice experience, led into a room with the other candidates, listened to the presentation and did a group activity which included a scenario of a group given with personality traits and had to sort out what items they had to bring. Then having to present our solution to the assessor. Afterwards it was just waiting for one on one interviews. Some of the questions were role based of course, asking if I can commit to 20+ hours, would I be willing to travel for ground school, stuff like that but the rest were behavioural based.

      Interview questions [1]

      Question 1

      1. Tell me your work experience and why do you want to work here? 2. Describe a time you worked with your coworkers to solve a problem together? 3. Describe a time you worked under pressure? 4. How would you handle a customer who didn't want to pay the overweight baggage fee?
      Answer question

      Customer Service Agent Interview

      11 May 2026
      Anonymous interview candidate
      Sydney
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 months. I interviewed at Qantas (Sydney) in Feb 2026

      Interview

      Applied in January and stlll in talent pool. Hoping to hear back soon. Assessment day was actually a bit of fun, and everyone was very supportive. I knew that the process was long, so was expecting this but it is very stressful, especially when I had to give current references and my managers know I want to leave.