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      Progressive Insurance

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      Client Service Representative Interview

      24 Jan 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      The process took 2 weeks. I interviewed at Progressive Insurance in Jan 2024

      Interview

      After I applied to Progressive, they emailed me a behavioral assessment shortly after. About a day after the first assessment, they emailed me a second assessment that was pretty lengthy and asked math and English questions. Lots of percentages and being able to place the correct English word into a sentence that best matches it's meaning. The next day, they emailed me a Hirevue link where you have about 6 days to answer 8 questions they ask you and record yourself answering them using the STAR method. After submitting my virtual interview, I got a notification telling me it could take anywhere between 7-10 business days to hear back from a recruiter on next steps or rejection. It has been a week now since I submitted my interview and nothing yet.

      Interview questions [1]

      Question 1

      Q: Tell me about a time you had to deal with a difficult customer and how you helped them in the situation?
      1 Answer

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