I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Salt Lake City, UT) in Jul 2019
Interview
Just two interviews, both done from a distance. First was phone only, second was skype.. but the lag was so bad it was switched to phone. Both were completely focused on STAR method of interview/answer, so if you go over how to answer using that method you'll do fine.
Interview questions [1]
Question 1
Describe a time when you went above and beyond in customer service.
I applied online. I interviewed at Progressive Insurance
Interview
So far the interview process started with an assessment about yourself and how you would fit into the role along with behavioral and situational style questions. On to the Video interview which is where I am currently at in the process.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer.
I interviewed at Progressive Insurance (Schererville, IN)
Interview
Video interview followed by zoom meeting.
The video interview you answer I believe 6 questions and you have 2 attempts to complete the questions. The video had me kind of stressed
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.