I applied online. The process took 8 weeks. I interviewed at Progressive Insurance (Colorado Springs, CO) in Apr 2017
Interview
After I applied they had me do a phone interview and then after a few weeks I was scheduled for a in person interview. I was interviewed by two different managers and was able to sit and listen to calls as they were taken to see what the job would actually be like. Overall the interview process was really great. The only bad thing was that it took them 5-6 weeks to get back to me.
Interview questions [1]
Question 1
What was a time you had to help an angry customer.
I interviewed at Progressive Insurance (Pottsville, PA)
Interview
Very very difficult. They are vey exacting you must know all of your info and be very direct. The process is very short and brief so if you make a mistake your out.
First interview invitation is pre-recorded questions and you record your answers in the STAR format. I suggest researching STAR and jotting down some prior scenarios about overcoming difficulties, etc. before starting the interview to be better prepared
Longest process I’ve gone through but they only hire 2% of applicants! It took 4 months to get to my official start date. 3 interviews, which were a little intense but it’s smooth sailing from there
Interview questions [1]
Question 1
A lot of scenarios they use the STAR process I believe but if you’re a good sales person and have experience the answers will come naturally
