Applied online, got the assessment, got the phone interview.
Well first off to give you a bit of insight: I'm a licensed property & casualty agent, as well as life and health, which progressive pays 500$ sign on bonus for having these licenses. I have over 15+ years customer service face to face as well as call center and sales.
With that being said, this HOURLY entry level call center position seemed to be well in my reach right?
WRONG.
My phone interviewer was already upset as soon as we started the interview. Probably because of hurricane Mathew coming. I answered every question super detailed because I prepared for the interview ahead of time. It sounded like she barely typed anything at all, and just wanted to go through the motions.
I knew it would be STAR format and all the same questions. I had my answers wrote down already prepared and formatted for each question. Even the company history and revenue information researched and wrote down in case they asked me and she did.
It was clearly obvious I was talking way over her head, when it came to details such as CRM software, self prospecting, building rapport, handling angry customers etc. I don't think she had any idea. I tested this theory by asking her some questions to see if her comprehension was there, it was not.
I got off the phone fairly confident that I got this because I have more then enough experience. She sent me a letter saying my examples were not complex enough, and I didn't have the skillset. You have to be kidding me! Almost opposite of what my responses entailed!
The bottom line is, if your phone interviewer is uneducated, and your not, you might intimidate them with your intelligence. For overqualified individuals, don't waste your time, their low budget ghetto call center will weed you out. Only reason I applied is to supplement some of my costs I incurred running my own agency.
