Probe CX Customer Service Representative CSR interview questions
based on 35 ratings - Updated 9 Jun 2026
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
86%
Applied online
Applied online
5%
Recruiter
Recruiter
5%
Employee referral
Employee referral
5%
Recruitment agency
Recruitment agency
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Probe CX interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at Probe CX with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Probe CX overall takes an average of 28 days.
Common stages of the interview process at Probe CX as a Customer Service Representative CSR according to 1 Glassdoor interviews include:
Drug test: 25%
Phone interview: 25%
Presentation: 25%
IQ intelligence test: 25%
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The interview process started with a phone screening where the recruiter asked about my current role and background. After that, I had a video interview with the hiring manager. The questions were mainly behavioral and focused on my past customer service experience and how I handle difficult clients. Overall, it was smooth and professional.
Interview questions [1]
Question 1
Role related question including last job experience and current applied job
Phone interview only. It was easy basic questions. They ask about yourself and ask questions to see whether you can communicate well. They tell you at the same moment whether you have passed the interview. However job environment was really stressful.
I interviewed at Probe CX (Springfield, Queensland)
Interview
Easy as, a phone call that lasts about 20 minutes to a half an hour. They talk about what the job is and how many weeks your in class for till you get on the phones. Ask some questions about dealing with difficult clients etc