HR screening, 1 stage interview technical
Troubleshooting scenarios (e.g., “A user can’t connect to Wi-Fi — what steps would you take?”).
Questions about operating systems (Windows, macOS, Linux), networking basics (DNS, IP, DHCP), and hardware diagnostics.
Sometimes, a practical test: resolving simulated tickets or demonstrating how to use a helpdesk system (like Jira, Zendesk, or ServiceNow).
👥 Technical/Team Interview (with Senior Engineer or Team Lead)
Purpose: To test your depth of knowledge and team fit.
What to Expect:
Real-world scenarios: dealing with priority incidents, remote troubleshooting, or system permissions.
Questions about documentation, escalation procedures, and time management.
Soft-skill focus: communication, patience, and customer service approach.
