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      Industrial Coatings Customer Service Specialist Interview

      28 Sept 2018
      Anonymous interview candidate
      Oak Creek, WI
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at PPG (Oak Creek, WI) in Aug 2018

      Interview

      Please keep in mind the Talent Acquisition Specialist sought me out, as my resume was on a popular job board. The individual wanted to know if I had any interest in participating in a phone interview for the position. I expressed the affirmative. So, the specialist sent me an invite to setup an electronic appointment to accept, which sent me email reminders and a text reminder. I thought the appointment technology was impressive. Moving forward, the phone interview went well and the specialist wanted to recommend me for a panel interview, so a week or two later a talent acquisition coordinator contacted me via text notifying me she would send me an email and to follow the directions in the email, complete the document attachment and send it back prior to the interview. This document attachment appeared to be somewhat xenophobic, it was referred to as a "pre-employment export control questionnaire." The wording basically implies the U.S. government in some instances maintains strict sanctions against "certain countries and certain individuals" making it impossible to obtain an export controls license rendering them ineligible for employment with PPG. I somewhat understand how PPG would need to comply, but not all positions would need to comply with this, ex. customer service! Anyhow, the documentation required me to also bring a copy of my birth certificate to prove my U.S. citizenship. How xenophobic is all of this?! So, I went down to the Racine courthouse and got the $20 birth certificate. The itinerary I received stated I would be interviewing with 4 people. Only 2 out of the 4 showed and no one bothered to tell me this during the interview. So, when my paperwork told me specifically to ask for one of the folks on my itinerary and they did not show, I was thoroughly confused during my interview. No one provided any explanation and no one provided any apologies. This in person interview was poorly done. Several days later, no one contacted me to follow up to let me know if I made it to the third step of the interview process nor to let me know they were no longer moving forward with my candidacy. No final "thank you for your participation but we decided to move forward with candidates that were a better fit" or anything no nothing. I was just left hanging with my birth certificate still in hand. So, all I can tell you is that I cannot help but shake the feeling that PPG is still somehow xenophobic, although I did look up that information and found it on Wikipedia. But, I will share this with you, no employer has EVER asked me for a copy of my birth certificate and I have worked at other places that work with items that I believe one would consider exports or controlled and no one had to go through this strange vetting process, XENOPHOBIC if you ask me. So beware of PPG. That was a waste of my time and money and hope in the American dream. In case you are wondering I am African-American. How unprofessional and thanks for not hiring me, you did me a favor.

      Interview questions [1]

      Question 1

      Why did you leave your previous job?
      1 Answer