I applied online. The process took 1 week. I interviewed at PNC Financial Services Group (Whitehouse, OH) in Feb 2012
Interview
I had a phone interview first with questions about my previous experiences. They wanted to know what I did at my previous jobs and why I left. Next I was setup for an in person interview with the Branch Manager and Teller Supervisor. The interview was over an hour but it was a very positive experience. The Branch Manager had a lot of questions about my sales and customer service experience. They explained the process of becoming a teller and what the job includes. The Teller Supervisor asked me questions about my cash handling experience.
Interview questions [1]
Question 1
I think the phone interview was more difficult because they asked those same questions of explain a customer service issue and how you dealt with it. It's hard when you are on the spot to remember details and quickly explain it.
I applied online. The process took 1 week. I interviewed at PNC Financial Services Group (Houston, TX) in Dec 2023
Interview
First interview is video with Hirevue. It consists of 9 questions. It’s straightforward. You get a minute to prep before each question. 3 minutes to answer with an option to re record once
Interview questions [1]
Question 1
Why do you want to work for PNC? I suggest reading up on PNC and looking at their awards and recognition
Very standard and easy going interview. They asked me questions about my work history and experience working with customers at my other retail job. The interview was with the branch manager at the location and one of the other senior employees.
Interview questions [1]
Question 1
How would you handle a situation when a customer is upset?
Very easy interviewing process. However, the recruiter seemed surprised when I said that as a college educated and experienced professional with finance and accounting experience, living in one of the most expensive regions of America... That $45k just would not cut it... She was genuinely surprised at my reaction when I was told the pay. If I was straight out of high school fine $45k would be understandable and I could survive by living with my parents... But if you want a quality employee with professional experience and education do not offend them with these low ball pay ranges. Don't tell me that there are tiers for pay depending on region and city because your tiers need some serious reworking. Those tiers would work for the 1990's but not now. You're going to have a lot of struggling and sad employees on your hands with a ton of turnover. PNC is new to the west coast... Better learn West coast cost of living!
