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      Customer Success Manager (CSM) Interview

      30 Jan 2026
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at OpenAI (London, England) in Feb 2024

      Interview

      Was assigned a project to outline a customer success plan for an example ChatGPT Enterprise customer and record yourself giving a mock walk-through of my plan to the customer. The suggested it should take no more than three hours to complete, but in my opinion, a candidate would need to spend far longer on it to be successful (I spent likely ~15 hours researching, putting together the deck, and preparing for the video recording). I passed that, and then had a 1:1 interview with a peer on the team. The interviewer was very cold, seemed distracted, and basically read off a list of questions. I could tell from the first few minutes that he wasn't interested in our conversation and was pretty sure I wouldn't move forward. Sure enough, about a week later, I was rejected with a template email.

      Interview questions [1]

      Question 1

      -Describe how you approach planning calls with customers -Explain decisions around your video presentation
      Answer question

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