I applied online. The process took 1 week. I interviewed at OneSupport (San Marcos, TX) in Aug 2014
Interview
There were two interviews. A screening call and an in-person one on one interview.
Slightly technical, follow up on the questions on the initial application and make sure you can answer them without the internet in front of you. They asked me at least. I you know how to operate your wi-fi router at home, have a basic knowledge of how to do on the spot Google searches to assist customers you should be fine.