Questions asked by the office Manager - If you notice that a co-worker is slacking and is not doing with they're suppose to, how would you handle the situation? - If the office is backed up and a patient is extremely mad for waiting a couple extra minutes over their appointment time, what would you do to calm the patient down? Questions asked by the HR manager - What does customer service mean to you? - Are you familiar with EMR? - When have you ever acted as a team player?