I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Jacksonville, FL) in Jan 2016
Interview
Applied online. There was a recorded telephone questionnaire and online scenario mockup. A few weeks later (a little over 2) received a call to set up an interview in the following days. Standard interview with two supervisors who asked customer service based questions and cash handling questions. Both of them were very nice and helpful with any questions I had. Took about 15-20 minutes. Got a call the next day for second interview with the Manager that went well. Later that day I got a call from a recruiter who asked me to fill out pre-employment information.
Interview questions [3]
Question 1
Grab a time you had to deal with a disgruntled guest. What happened and how did you resolve it?