Navy Federal Credit Union Customer Service Representative (CSR) interview questions

I was first called by a very kind gentleman who basically briefed me on the expectations of the job. He set me up a virtual interview with 2 navy federal employees. The listing said that the customer service representative position had over 250+ applicants, so I can understand why I wasn’t hired, but I’m a veteran and have over 4 years of customer service/retail/fast food experience in the past 10 years, and still was not selected. I wouldn’t change a thing about my interview and they lost a good potential candidate. I wasn’t too upset because working for NF is not my end all be all, plus remote work isn’t for everyone (to which I came to terms that it wouldn’t of been for me either). Overall, I won’t be applying again, however, everyone I know who works at NF has said they had to interview more than once for the position, so if you truly want this job, KEEP PUSHING. You’ll get interviewers who see your value eventually.

Situational not personable at all. Not much conversation just ask a question, give an answer and on to the next. Looking for textbook answers. Difficult to know exactly what they are looking for. At least 2 people in the interview.