I applied through an employee referral. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Virginia Beach, VA) in Jun 2019
Interview
There was a group interview with four interviewers and three interviewees. This was followed by a second interview with the same four interviewers and only one interviewee which allowed for the interviewers and interviewee to ask questions which were not appropriate to ask with the other interviewees in the room.
Interview questions [1]
Question 1
Describe a time when you had to deal with an angry or upset customer. How did you deal with it?
I applied online. The process took 2 months. I interviewed at Navy Federal Credit Union
Interview
The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.
It was a group interview with two supervisors and a team lead, mostly interacted with hr dept. hr specialist fumbled entire process including pay and location I was to be working.
I interviewed at Navy Federal Credit Union (Pensacola, FL)
Interview
it was overall a standard interview process. nothing too extreme, they were friendly during the interview. received the offer not too long after the interview. I would recommend the company to anyone looking for a job.
Interview questions [1]
Question 1
What is your background related to customer service?