The process was well-organised and transparent. I initially submitted an online application outlining my experience with membership, administration, and database systems. I was invited to a first-round interview, which focused mainly on my customer service experience, database accuracy, and understanding of the Development department’s role within the National Theatre. I then progressed to a second and final round panel interview, with three members of the Individual Giving and Development teams. The panel was friendly, welcoming, and genuinely interested in understanding how I approach communication, organisation, and supporter care. They also provided the questions 24 hours in advance, which helped me to prepare thoughtful examples using the STAR method.