I applied in-person. I interviewed at National Citizens Advice (Rotherham, England) in Feb 2024
Interview
For an Admin Volunteer role at Citizens Advice, the interviewers are not expecting perfection. They are looking for someone who is reliable, organised, professional and respectful. From the way you are thinking about vulnerable clients and procedures, you are already demonstrating the qualities they value.
They asked questions you wouldn't expect, which caught me off guard. There are quite a few questions to go through and it takes about an hour. They were mainly behavioural and tried to get a sense of who you were as a person to see if you aligned with them, instead of talking about your past experiences.
Interview questions [1]
Question 1
Tell me about a time where you have made a positive impact of change in your life - could be at uni or in your personal life or professional
I applied online. The process took 4 weeks. I interviewed at National Citizens Advice (London, England) in Mar 2026
Interview
There was an online interview asking a range of questions including knowledge about the history and importance of citizens advice. Some other questions included asking about potential issues in your community.
I applied online. I interviewed at National Citizens Advice
Interview
A friendly interview process, held virtually. Questions were often about motivations to volunteer at Citizens Advice, and also how I would approach example situations, and remain impartial in line with their values.
Interview questions [1]
Question 1
How would you communicate with people who do not share the same opinions as you?
