NFP Customer Service Associate interview questions

Confused, was contacted through linked in, got and email showed up and was interviewed by the department manager only. Then got an offer, and was told to come back to meet the ceo. Took 3weeks for the meeting, showed up did not meet the ceo, but now was meeting HR I which I was told I didn’t have the job, but this was the second interview (should have ran at that point) then got a second offer.