I applied online. The process took 1 week. I interviewed at NEXT (Cardiff, Wales) in Dec 2014
Interview
One to one interview with the manager. Then went onto shop floor to be assessed on how I intereacted with customers. Then had about twenty minutes in the stock room. I found that the customer interaction part was a little bit awkward, as I havent worked in retail before approaching people was a bit strange, and not being able to answer the questions they asked about the clothes was slightly annoying as I was the one that approached them and asked if they wanted any help, however there was always someone not to far away to assist with questions that I couldnt answer.
I applied through other source. I interviewed at NEXT (Glasgow, Scotland) in May 2026
Interview
Video Interview (JUST COMPLETED - NO OFFER YET): Very short and relaxed, only lasted about 10-15 mins. Felt very at ease with the Manager/Interviewer - lovely, warm and chatty. Went through tick list questions first (Right to Work, Age etc). Asked very basic and easy questions to answer for those who have work experience, especially within retail. After questions, details about steps going forward were given to me in a very well explained manner :)
Tips:
Get on that call at LEAST 5 mins early!! This proves to them that you are punctual and on-time.
When they ask if you have a question, ASK THEM ONE!! this shows that you are interested in the job which makes you stand out.
Interview questions [1]
Question 1
Tell me a bit about yourself.
What work experience do you have?
Tell me about a time you went the extra mile when helping a customer out.
What is your favourite aspect of working in retail?
Professional yet warm and calm. Manager was nice and wanted to get to know me as a person. Sounds like it would be a lovely job and location to work at.
I had a really positive experience with the interview process at Next. The interviewer was friendly and welcoming, asked clear questions about customer service and teamwork, and made me feel comfortable throughout.
