I applied in-person. The process took 1 week. I interviewed at NEXT in Jun 2018
Interview
Phone interview when they asked a few questions like why i want to work at next specifically, then got an invitation for an induction where they showed us around the store and how things are done, and immediately after face to face interview and then they offered the job on the spot
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
