Was called randomly for a phone interview, which lasted for about 5mins. Was asked about something that I was passionate about, was described a scenario (the position was during their sales period, so the questions were sales related) and had to answer how I would deal in that scenario. Was told I was successful and invited for an assessment the following week.
The assessment was very easy, was split into two groups (there were 7 other candidates), we just spent some time organising/tidying a section of the store (making sure there were cubes on the hangers, hangers were facing the right way, clothes were in size order etc.), was told straight away that everyone got the job. This was for their sales period, so I'm pretty sure they were just happy people turned up for the interview.
Interview questions [1]
Question 1
Q. Name something you are passionate about
Q. Generic scenario questions e.g. if the store becomes busy.....
I applied through other source. I interviewed at NEXT (Glasgow, Scotland) in May 2026
Interview
Video Interview (JUST COMPLETED - NO OFFER YET): Very short and relaxed, only lasted about 10-15 mins. Felt very at ease with the Manager/Interviewer - lovely, warm and chatty. Went through tick list questions first (Right to Work, Age etc). Asked very basic and easy questions to answer for those who have work experience, especially within retail. After questions, details about steps going forward were given to me in a very well explained manner :)
Tips:
Get on that call at LEAST 5 mins early!! This proves to them that you are punctual and on-time.
When they ask if you have a question, ASK THEM ONE!! this shows that you are interested in the job which makes you stand out.
Interview questions [1]
Question 1
Tell me a bit about yourself.
What work experience do you have?
Tell me about a time you went the extra mile when helping a customer out.
What is your favourite aspect of working in retail?
Professional yet warm and calm. Manager was nice and wanted to get to know me as a person. Sounds like it would be a lovely job and location to work at.
I had a really positive experience with the interview process at Next. The interviewer was friendly and welcoming, asked clear questions about customer service and teamwork, and made me feel comfortable throughout.