I applied online. The process took 1 week. I interviewed at NEXT (Huntingdon, England) in Jul 2025
Interview
Basic questions, sent me the details for a google meeting, the time was incorrect by an hour as they had put gmt whilst it was British summer time, i did end up joining an hour early just incase , lo and behold they hadn't checked the time on the email. If i had gone at the corect time given I would have missed it
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
