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      MountainSeed

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      Customer Success Manager (CSM) Interview

      15 Feb 2023
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at MountainSeed

      Interview

      Interview process was very conversational and positive until I got the last stage and spoke with an HR person about their offer. She asked me about my prior/current salary (which is illegal in about half of the states) and really pressed me about it when I declined to answer. I finally acquiesced. Then, she shared that the role's salary range was close to half as much as I was making at my current role - far below market value for an experienced CSM. When I mentioned that, the interviewer seemed salty that I wanted higher pay even though they were ostensibly trying to recruit me to leave my job for a new role at their company, with more responsibilities. It made me think the company was out of sync with the times & labor market, and out of touch when it comes to recruiting non-entry level folks. Looking back, I should have asked about salary earlier on in the process but regardless, this conversation felt unprofessional

      Interview questions [1]

      Question 1

      What do you see as the main job responsibilities of a CSM?
      Answer question
      2

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