I interviewed at Motability Operations (London, England)
Interview
An interview with one of the team managers and then a telephone roleplay with another manager, acting as a difficult customer. You had to demonstrate how you would handle the interaction and get to the point of arranging a callback.
Interview questions [1]
Question 1
Examples of dealing with difficult customers in the past
The process took 6 weeks. I interviewed at Motability Operations
Interview
It was short, the question asked was answered but apparently more specific information was needed. Role play was great but they wanted me to as more questions. Nice chat before the start and relaxed and then at the end bum no.
I applied through an employee referral. I interviewed at Motability Operations in Nov 2022
Interview
First part is online, answering interview questions by video then attending an assesment evening. You attend in a group scenario in the office and it included role play and other excercises
