Standard interview process: Initial phone screening with recruiter, culture fit interview with team, and final interview with hiring manager.
The interview with the recruiter was great but the team interview was terrible. I’ve never felt so uncomfortable during an interview as I was in the team interview. After the team interview, it is very easy to understand why there are so many negative reviews from current and former employees in this department, there are so many reviews that say management is terrible, and there are so many comments about high attrition within this department. You could tell the employees interviewing me were unprepared and didn’t review my resume ahead of the interview. They had no strategy regarding what questions would be asked, who was going to ask what question, and the order the questions would be asked. There were lots of awkward silences while the employees scrolled through a document of *what I think* were potential questions to ask and chatting about who was going to ask the next question. I could also tell that they had a sidebar chat going on during the interview because they were typing and giving mischievous smirks as I was answering questions which really made me uncomfortable and anxious to end the interview. They were very engaging and friendly with each other but I didn’t feel like they were engaged with me. It wasn’t a very welcoming environment, which is ironic considering the vertical this company serves and the fact that the employees kept saying how kind, welcoming, and inclusive the teams are at Community Brands. I was also kind of put off by the team’s reaction to my resume not having a people manager title when they each made career transitions from other industries and positions into their current titles, my resume outlines my experience within the vertical of the industry and my transferable skills, and the job description said the hiring manager was looking for candidates who had 5+ years of experience in a related field as an individual contributor and/or supervisor/manager. I also don’t understand how it was appropriate for them to call my experience out during a culture fit interview. The recruiter told me that they were hiring for the position because they need someone to build their implementation program for one of the products they acquired which I have years of experience doing well with my previous employer; I was more than qualified for the position and was worthy of being considered for the position. If the employees who interviewed me are a representation of the best and brightest of the Client Services department at Community Brands and this is how they treat potential teammates, then I would not recommend applying for a position in the Client Services department at Community Brands.