great experience and smooth process . easy way of interview . hr was good. communication was very clear and things were very arranged .  Providing support to the team for customer related queries to provide exceptional customer service.  Attending to clients’ concerns & complaints and undertaking steps for effectively resolving them.  Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.  Keeping SLA commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedback