I applied online. The process took 1 week. I interviewed at Mercer in Jun 2021
Interview
Extremely quick and easy interview, was a made up call situation in which I played an agent and read off the information sheet I was given before interview then done after call work as if I was an agent logging a call
Interview questions [1]
Question 1
Why did I want to take the job?
Asked me about myself and my hobbies and interests