Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Mercer

      Part of Marsh

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Mercer reviews | Mercer jobs | Mercer salaries | Mercer benefits | Mercer conversations
      Mercer interviewsMercer Customer Service Supervisor interviewsMercer interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Supervisor Interview

      26 Sept 2019
      Anonymous interview candidate
      Westwood, MA

      Other Customer Service Supervisor interview reviews for Mercer

      Customer Service Supervisor Interview

      14 Mar 2020
      Anonymous interview candidate
      Melbourne
      No offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Mercer (Westwood, MA)

      Interview

      Spoke with the recruiter, common questions about experience. Met with hiring manager he asked about 10 behavior based questions tell me about a time etc, final interview was with peers who reviewed the job qualifications and talked about day to day life. My feedback for the hiring team would be to follow up with the candidate more often let them know next steps etc a quick email. After I reached out I was told they ended up going with an internal. Which from my interview with the peer group I could tell that was the direction they were leaning towards.

      Interview questions [1]

      Question 1

      Tell me about a time there was a conflict among direct reports.
      1 Answer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Mercer (Melbourne) in Sept 2019

      Interview

      I received an e-mail for the interview at Mercer in Melbourne, It lasted for around 2 hours, And I got a call 3 days later as I was not selected on inexperience basis. I was upset as the interview said, no prior superannuation experience required.

      Interview questions [2]

      Question 1

      Your understanding of superannuation?
      1 Answer

      Question 2

      Experience of Customer Service?
      1 Answer