I applied through an employee referral. The process took 2 days. I interviewed at Massage Envy (Roseville, MN) in May 2016
Interview
I had a friend who had been working there for a while and found out I needed a job so she talked me up a ton, to the point where my boss had said during the interview that it was literally just a formality because she needed things written on paper for HR. She was super nice and did ask me questions that would get asked in an interview but it was very informal. She even told me in the interview that the job is a lot of apologizing (because the clientele tends to be pretty entitled and the front desk staff get a lot of abuse).
I applied online. I interviewed at Massage Envy (Portland, OR) in Jan 2026
Interview
Phone interview 1st. That went really well, so scheduled an in person interview. That went really well also and I got a job offer. Up to that point, communication was great. I was just waiting until the background check was completed, then they would give me my start date. After a few days from when I accepted the position and filled out my hiring paperwork online and still no word, I text the manager asking for an update. She did get back to me and said she'd been sick and said she would keep me updated and suggested some more online training stuff (that I could do while waiting or wait until I started). After that... nothing. They ghosted me. I waited a couple weeks- wanting to reach out but not wanting to bug them. Finally, I sent a text asking when my start date would be and she replied they didn't hear from me, so went another way. What??? So completely rude and unprofessional and just plain weird.
Interview questions [1]
Question 1
'Describe a time when you dealt with an unhappy customer and how you handled it'
Applied online and followed up with a manager and was hired same day. It was a short interview with the business manager to gauge sales experience and if you fit with the culture of the company!
Interview questions [1]
Question 1
To sell them something since it is a sales forward job
In person interview with general and assistant manager . They were very friendly and made me feel comfortable about being myself and learning about me and what made me decide to apply .
