It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied in-person. I interviewed at Marriott International (Houston, TX) in May 2016
Interview
I was interviewed by three people in the same day. The first was from human resources, then a manager and then the director. This was a job fair, just had my resume and when it was my turn for an interview you would just sit and talk. If they were interested they moved you on to another person. If not they would thank you for your time.
Interview questions [1]
Question 1
Who is your best friend, tell me about them? What is your favorite board game? Where are places you love to travel to and favorite hobbies? If you were checking a guest in and you saw a little kid running around on the stairs what would you do?
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.